Privacy policy
Privacy Policy
Last updated: 20 May 2026
This Privacy Policy describes how Vyrnex ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, browse, or make a purchase from our online store (the "Site"), or otherwise interact with us.
1. Information we collect
We collect information you provide directly (name, address, email, phone, order details), information collected automatically (device, browser, IP address, usage data via cookies and similar technologies), and information from third-party services that support our store, such as Shopify and our payment processors.
2. How we use your information
- Process and fulfil your orders
- Provide customer service and respond to enquiries
- Send transactional and, with your consent, marketing communications
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
3. Sharing your information
We share personal information only with service providers that help us operate our store (Shopify, payment processors, shipping carriers), and with authorities where required by law. We do not sell your personal information.
4. Your rights
Under UK GDPR you may request access to, correction of, or deletion of your personal data, and you may object to certain processing. To exercise these rights, contact support@vyrnex.com.
5. Cookies
We use cookies to keep your cart, remember preferences, and measure site performance. You can disable cookies in your browser, but some parts of the Site may not function correctly.
6. Data retention
We retain personal data only as long as needed to fulfil the purposes above and to meet legal, tax, and accounting obligations.
7. Changes
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the current version.
8. Contact
Questions about this Privacy Policy can be sent to support@vyrnex.com or by post to:
Vyrnex, Denham Ln, Chalfont St Peter, Gerrards Cross SL9 0QJ, United Kingdom