Refund policy

Return & Refund Policy

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a refund.

Conditions

• The item must be unused and in its original condition and packaging.
• The return must be initiated within 30 days of delivery.

How to start a return

Contact support@vyrnex.com with your order number. We will provide a return shipping label and instructions.

Note: Returns sent without a prior request will not be accepted.

Return address

Vyrnex
Denham Ln, Chalfont St Peter
Gerrards Cross SL9 0QJ
United Kingdom

Return shipping

We cover return shipping for approved returns. You will be fully refunded once the item is received and inspected.

Refunds

Approved refunds are processed to the original payment method within 10 business days. Your bank may take additional time to post the refund.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or refund.

Exchanges

The fastest way to exchange is to return the original item and place a new order.

Statutory rights

This policy does not affect your statutory rights as a UK consumer under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

Vyrnex, Denham Ln, Chalfont St Peter, Gerrards Cross SL9 0QJ, United Kingdom
Email: support@vyrnex.com
Phone: +44 1753 882640